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Frequently Asked Question
General Information
What is PIA, and how does it work?
How are your AI agents different from traditional call center solutions?
Do your AI agents support multiple languages?
What industries can benefit most from your platform?
Platform and Setup
How do I upload my company information to the platform?
What file formats can I upload to the platform for AI training?
Can I integrate my website links into the platform for AI training?
How do I customize the behavior and tone of AI agents?
Features and Functionality
Can the AI handle both FAQs and more complex queries?
How does the platform manage customer complaints?
Can I use the platform for conducting customer surveys?
How does the AI help in generating and managing leads?
Does the AI adapt to customer interactions over time?
Can the platform automate upselling or cross-selling opportunities?
Live Reporting and Decision-Making
What live reporting capabilities does your platform provide?
How can real-time data help with quick decision-making?
Can I monitor AI and human agent performance live?
Does live reporting support alerts for critical issues?
How quickly does the data update on the live dashboard?
Dashboard and Integration
What insights are available on the basic dashboard?
Can I customize the reporting dashboard to fit my business needs?
How do I integrate the platform's API with my existing tools?
Technical Integration
How do we connect the agents with the existing call center system?
How do we integrate our CRM with PIA?
Can the system collect live information from websites?
How to prepare the knowledge base?
How to collect call records and analysis data from PIA?
Can we generate outbound calls via CSV files?
How do we generate automatic outbound calls from our CRM/ERP?
Fine Tuning
How does Hishab want the data for Custom LLM Fine tuning purpose?
When does a company need Custom fine tuning?
How long does it take for Custom fine tuning of LLM?