Capture Every Nuance, Every Insight: Real-Time Audio Transcripts for Actionable Customer Feedback.

Our advanced platform delivers real-time audio transcriptions of customer interactions, transforming spoken feedback into valuable, actionable insights. Uncover hidden customer needs, identify emerging trends, and enhance your products and services with unprecedented precision.

How to Choose

What is Call Transcription?

Our Speech to Text model offers highest accuracy for Bangla language comparing to any companies in the world. It has less than 7 WER (Word Error Rate) for web call and WER 11 for telephony audio. This allows Verbex Ai to accurately capture and transcribe the entire length of customer audio with every details of the text.

Full Transcription

Entire transcription of the call in real time as it happens. No data missed.

Downloadable Audio record

Download the entire audio stream right after the call transcription.

Conversation sentiment

Understand your customers' emotion

End call reason

Learn if the call was terminated by user or by Verbex AI. If the call was terminated due to other technical reasons.

How It Works

Step by Step guide on Call Transcription:

Import the Full Transcript

Go to “Call Logs” and then click on the call for which you need the data. Scroll down the pop-up window that opens and you would see the Full Transcription there.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems. You will find the code need for this in the “Detail log” tab right besides “Transcription” tab.

60 minutes free trial

Download the Audio File

Go to “Call Logs” and then click on the call for which you need the data. A pop-up window will appear. On the upper section you would see a audio play section and in the same box a “down arrow” to download the audio file.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems.

60 minutes free trial

Learning sentiments from transcript:

Go to “Call Logs” and then click on the call for which you need the data. A pop-up window will appear. On the upper section you would see “Conversational Analysis”. From there you can get the Call sentiment, reason for disconnection.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems.

60 minutes free trial