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Enhance Your AI Agent with Seamless Call Transfers

Optimize customer interactions with Verbex AI’s intelligent, swift, and personalized call transfer solutions.

How to Choose

How to Setup Our Call Transfer Feature

Effortlessly transfer calls to a human agent, ensuring a smooth handoff and uninterrupted service for your customers.

Cold Transfer

Effortless and direct—our AI hands off the call instantly with no intervention.

Warm Transfer

Maintain a personal touch—our AI updates the next agent before seamlessly transferring the call.

How It Works

How to Setup Our Call Transfer Feature?

1
Post Call Analysis Dashboard

Add the Function

  • Start by selecting a template or using one of your existing AI agents.
  • Go to the Functions section and add the "Call Transfer" function.
60 minutes free trial
2
Post Call Analysis Dashboard

Configure the Function

  • Decide which type of transfer works best for your needs. Choose Cold Transfer for a fast, no-frills approach, or Warm Transfer if you’d like the AI to share context and details with the next agent.
  • Set the "Transfer To" number to route calls where you need them, and you’re good to go.
60 minutes free trial
3
Post Call Analysis Dashboard

Add the function into the agent

  • Finally, add the function to your agent using natural language prompts. For example, you could say, “If the user said yes, call "transfer_call" to transfer the call to a human.”
  • Once it’s set up, test the feature with a phone call to make sure it works exactly how you want.
60 minutes free trial