Transform your customer conversations into actionable intelligence with Verbex.ai's Post-Call Analysis. Our AI-powered solution automatically dissects every call, surfacing crucial insights that drive smarter decisions and elevate team performance. From key discussion points to customer sentiment, unlock the full potential of your conversation data.
Post-call analysis is a powerful feature that automatically analyzes customer conversations after they have ended, helping you derive valuable insights from your calls. We provide several built-in analysis categories, and you can create custom categories to match your specific business needs.
Simple yes/no determinations
Example: Whether the customer is a first-time caller
Detailed textual information
Example: Call summaries, action items, or key discussion points
Quantitative measurements
Example: Transaction amounts, call duration, or satisfaction scores
Categorization from a fixed list
Example: Issue types, product categories, or resolution status
