News
The voice of possibility: How Verbex.ai is giving AI a Bangladeshi accent
This is the story of Verbex.ai—a company that didn’t wait for permission to enter the global AI race. It just showed up with grit, code, and a dream—to make machines understand in the familiar, flowing cadence of Bangla
NHK featured a voice AI demonstration experiment at the Miyoshi City Hall.
A demonstration experiment of voice-based AI telephone support at the Miyoshi City Hall was featured on NHK Hiroshima Broadcasting Station. Please take a look.
Miyoshi City Hall and the city hall have begun a voice AI demonstration experiment for initial telephone answering.
In collaboration with Miyoshi City Hall, we will begin a proof-of-concept (PoC) to support telephone inquiries using voice AI. The aim is to establish a new operational model that balances reducing the burden of call forwarding in local government operations with improving the quality of citizen services."
TV Tokyo Direct and TV Tokyo have begun a voice AI demonstration experiment for TV shopping call reception operations.
In collaboration with TV Tokyo Direct, which operates a television shopping business, we will begin a proof-of-concept (PoC) experiment of a voice AI agent aimed at improving the customer experience in television shopping call handling operations.
ENEOS Holdings and ENEOS begin voice AI demonstration experiment to enhance call centers in the EV charging area.
In collaboration with ENEOS Holdings, Inc. and ENEOS Corporation, we will begin a proof-of-concept (PoC) for a voice AI agent aimed at improving customer service quality in call center operations for EV charging service users.
A web survey on "voice UI" and "conversational AI" revealed that 67.3% of companies that have not yet implemented voice conversational AI are interested in it.
To understand market needs for "voice UI" and "conversational AI," we conducted a web-based survey targeting 220 company employees involved in the operation and improvement of customer service.
An interview with our CEO, Morishita, was published in "Call Center Japan."
An interview with our CEO, Morishita, has been published in "Call Center Japan." The article is titled "Connecting the World with Voice - Tackling the Challenges of a Declining Workforce with Voice AI." Please take a look.
Zapath, a company that supports private medical clinics, has partnered with another company to develop a voice AI agent for clinics.
By combining Verbex's Voice AI technology, which enables natural voice dialogue, with zapath's AI BPO service for supporting private practice clinics, we aim to gradually automate tasks such as handling inquiries, scheduling appointments, and sending reminders via telephone and voice channels, thereby reducing the workload on staff and improving the patient experience.
We have begun a collaboration with G-Next, and have started a proof-of-concept experiment in conjunction with their VOC tool, "Discoverz".
G-Next's "Discoveriez" and Verbex's "Voice AI Agent" will be integrated to conduct a proof-of-concept experiment for voice automation and knowledge sharing in customer support operations. Through this experiment, we aim to achieve a level of voice AI operation that can replace the work of one operator, and will verify the standardization of response quality and reduction of operational costs.
Verbex, a startup that implements voice UIs using AI that speaks like a human, has begun full-scale business operations.
We are pleased to announce that Verbex, a voice-interactive AI startup, is officially launching its operations. With a global hybrid team based in Bangladesh, Japan, India, and Singapore, we will accelerate the social implementation of Voice UI (voice interface), particularly in the Japanese market.