Verbex

AI operators are
revolutionizing call centers.

AI that converses like a human will solve the challenges of service costs and labor shortages simultaneously, without compromising the quality of hospitality AI operators are revolutionizing call centers.

AI dramatically improves various challenges in call centers.

Labor shortage

Variation in service quality

Increased post-processing costs

Missed catches at night

Employee exhaustion due to customer harassment

Dramatically improve management efficiency, customer satisfaction, and employee engagement.

Cost reduction and zero opportunity cost

Solving labor shortages, rising costs, and nighttime support needs.

No matter when you call, you'll get "the best quality."

Solving quality variability

A breakwater to "protect" the staff

Solving customer harassment and burnout

Can be used in a variety of situations

Automate order taking

We ensure that all mail-order orders are received without fail and guide customers through to confirmation.

Quick answers and troubleshooting for FAQs

I will answer frequently asked questions immediately, and only forward complex issues to the appropriate person.

Initial handling of complaints

Carefully organize the situation, summarize the key points, and create tickets for handover.

Don't miss out on reservation requests.

The entire process, from checking availability to confirming and making changes, is automated.

Debt collection without causing offense

We will handle everything from payment information to installment plan consultations in a calm and composed tone.

Streamlining telephone surveys

It also supports branching questions and standardizes responses to make data aggregation easier.

Why choose Verbex?

01

An overwhelmingly human interaction experience without compromising hospitality quality.

Because it's an in-house developed model, it doesn't require integration with external APIs, resulting in low latency due to the short integration time. It enables natural voice dialogue that is virtually indistinguishable from human speech. This allows for implementation without causing anxiety due to the AI.

02

Design interactive elements freely with no coding, easy implementation, and continuous improvement.

You can design the flow of conversations, confirmation points, branching, and wording to match your on-site business workflow using no-code. Because improvements can be made while in operation, you can smoothly transition from a proof-of-concept (PoC) to full-scale deployment. Since major development is not required with each change, it leads to continuous quality improvement and optimized operational costs.

03

Unlimited expandability for voice contact points both inside and outside the company.

Verbex flexibly integrates with various systems via APIs, allowing for seamless integration into existing call center environments. It can be used not only for customer support but also for internal purposes such as internal help desks and business support. By gradually expanding its use cases, it can cover all voice touchpoints, both inside and outside the company, on a single platform.

Main functions

AI Operator

We will promptly receive and appropriately address frequently asked questions.

Manned handover

For difficult/urgent cases, we will summarize the key points and connect you with the appropriate person.

Ticket creation and handling record

We will summarize the content of your inquiry and keep it as a record of our response.

Script adherence

We will promptly receive and appropriately address frequently asked questions.

Interrupt handling

I pause when the other person speaks, maintaining the flow of the conversation.

Voice quality

The timing of pauses and the speed of responses contribute to a less stressful call experience.

Knowledge Answer

I will provide an accurate answer by referring to the KB (Web/document).

CRM/Business System Integration

It connects with CRM/CTI/reservations/payments and integrates with business processes.

Call logs and transcripts

You can record the content of your calls and search and review them later.

Conversation Analysis

We visualize inquiry trends and areas for improvement.

Outbound support

We also handle outbound communication tasks such as reminders, follow-ups, and confirmations

Deployment

It's designed to be easy to set up and operate quickly, simply by configuring the phone number.

Case Studies

iFarmer Logo

iFarmer

Scaling Farmer Engagement with 70%+ Operational Efficiency GainsI

Conversation between verbex voice agent and a Farmer

iFarmer

iFarmer set out to solve a simple but critical challenge—how to stay consistently connected with thousands of farmers without being limited by the size of a call center.
By adopting Verbex Voice AI Agents, iFarmer transitioned from manual calling to a more scalable, AI-driven approach—freeing up teams while ensuring farmers continue to receive timely, reliable communication.

What Changed
• 1,500+ farmers now reached through automated voice interactions
• Loan reminders and payment verification handled end-to-end by AI
• Reduced reliance on manual calling and operational overhead
• More consistent, timely communication with borrowers
Instead of spending hours on repetitive follow-ups, the team can now focus on higher-value interactions—while AI ensures no farmer is missed.

What’s Expanding
iFarmer is gradually extending AI across more touchpoints:
• Feedback and survey collection at scale
• Promotional outreach tailored to farmers
• Automated payment follow-ups with higher frequency

What’s Next
The vision goes beyond reminders and follow-ups:
• AI agents handling agriculture-specific FAQs
• Voice-driven sales outreach for agri-products
• Fully automated marketing campaign execution

Business Impact
• Lower cost per interaction
• Faster, more agile campaign execution
• The ability to scale without increasing headcount

70%

Operational efficiency gained

1,500+

Farmers reached

100%

Service Uptime

80%

Satisfaction score

Government of Bangladesh

Government of Bangladesh

Automating the non-emergency helpline "333" for government information and complaint handling.

assignment

Problems included incorrect responses by human operators (15%), long waiting times (more than 5 minutes), more than 7,500 missed calls per day, and high labor costs.

Usage Scenarios

AI will handle initial responses to inquiries from citizens (information, services, complaints, consultations regarding violence against women and children, etc.).

Results

AI compatible only

80% of calls completely resolved

Waiting time

90% reduction

Citizen satisfaction score

75%
Ichinen Co., Ltd.

Ichinen Co., Ltd.

Complete automation of the "inspected/unbilled" phone call and data entry process in the inspection department.

assignment

Human resources (operators) were being used to make confirmation calls to factories and customers, and to manually transcribe the results into Excel spreadsheets.

Usage Scenarios

Based on a list in an Excel management spreadsheet, the AI ​​makes calls to factories and customers. It checks vehicle numbers, inspection status, and mileage, and then automatically enters the results into Excel.

Results

AI performs the initial response

86% reduction

Don't make people feel stressed.

Response speed2.58Achieved in seconds

To the person in charge at the partner factory

satisfaction61%

Now, take your business to the next
level with voice interfaces.

Customer experience and operational efficiency reach unprecedented levels.

Verbex will accelerate the evolution of your business.

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